Return & Refund Policy – De-Era Decor
At De-Era Decor, customer satisfaction is our top priority. We want you to love your home decor and shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help!
Returns
✅ Eligibility for Returns:
- Items must be returned within 30 days of receiving your order.
- Products must be unused, in their original packaging, and in resellable condition.
- Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
✅ How to Initiate a Return:
- Contact our customer support at [Your Email] with your order number and reason for return.
- We will provide you with the return shipping instructions.
- Once we receive and inspect the item, we will process your refund or exchange.
✅ Return Shipping:
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- We recommend using a trackable shipping method to ensure your return is received.
Refunds
✅ Refund Processing:
- Once your return is approved, your refund will be processed within 7-25 business days.
- Refunds will be issued using your original payment method.
- Shipping fees are non-refundable unless the return is due to an error we made.
✅ Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging.
- We will send a replacement or issue a full refund at no extra cost to you.
Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of purchase. After this period, we may not be able to make changes as orders are processed for shipment.
Non-Returnable Items
- Customized & personalized items
- Final sale or clearance products
- Gift cards
If you have any questions or concerns, feel free to reach out to our support team at [email protected].
🛍️ Shop with confidence at De-Era Decor – bringing beauty to your home, worry-free!